If you are experiencing difficulties, here are some common solutions:

Common download (PDF) problems

If, after downloading the introduction, you are asked by your computer which program you want to open the file with, this means that you do not have Adobe Acrobat Reader, or that it is not properly installed. In either case go to Adobe's website and download the latest version.

If the PDF file opens, but is not displayed correctly (missing words/pictures characters etc.) then you probably do not have the latest version of the Reader. Again, visit Adobe to solve this problem.

Once you have entered the password and started to download the game, the pages will appear one at a time. You must wait for all of the pages to download before you start to print the game, otherwise you will be left with parts of the file missing. This should take no longer than about 15 minutes with a 56k modem, depending on how busy the site is at the time. Occasionally, you may become disconnected in the course of a download, which unfortunately means you will have to start over again.

If you are using internet explorer and are having problems downloading a game, try right-clicking the link to the game and choosing "save target as" from the menu. Choose a place to save the game to and then click OK. Once the game is downloaded, go to the place you saved the game to and double-click on the file to open it

Password Queries

Once you have purchased the game, a login username and password will be emailed to you by our secure server. We should send this to you instantly after your purchase.When entering your password, remember that it is CASE SENSITIVE and should be a combination of letters and numbers. Your password is NOT your sale reference number. If you ordered the game a long time ago, your password may no longer be valid, for security reasons.

Compatibility

Our games are come as standard (password protected) PDF files. These work on almost any modern computer operating system including Windows (95 and onwards) Apple Macs and even newer mobile phones (iPhone, Android and Windows mobile) with a PDF reader installed.

Does it matter if I don't yet know exactly how many people are coming to the party?

No, it does not matter - we provide you with a table showing which characters to use in what circumstances. However - your group MUST be in the parameters of the numbers suggested. So - if you have 10 guests then no, we do NOT recommend trying to adapt a game.

Can I edit the game or make it into a Word file?

Unfortunately, for copyright reasons, we cannot allow the editing of our games, or their conversion between file formats. Please see our terms and conditions for more details.

I want to run the game commercially/on multiple occasions/as part of my business.

You must buy a game with a commercial license, or contact Murder Mystery Games to discuss your plans for the game.

Can you put the game in the post for me?

The purpose of this site is to be automated and we no longer provide printed versions of our games. However, your username and pasword will work on any PC for at least 6 months after putchase if you are unable to get to a printer straight away.

Can you give me advice on costumes/menus/acting etc?

We do not offer professional assistance to run a murder mystery, but we have now set up a forum, where customers can share ideas and collaborate on game ideas. Once you have bought a game, you will be able to ue your login to add your voice in the "Chatter" section of the site.

Still beed more help?

If you cannot find the solution for your problem on the site, contact Murder Mystery Games for human assistance.